Frequently Asked Questions

For trucks and heavy vehicles, use FMS-capable professional trackers (like Teltonika FMC650 or FMM650) that support SAE J1939 and J1708 protocols. These read engine data, fuel levels, axle loads, and diagnostic codes directly from the vehicle's onboard computer. For lighter vehicles, OBD plug-and-play trackers work without installation.

Yes. We supply ATEX-certified GPS trackers, BLE beacons, and sensors for Zone 1 explosive atmospheres. These are used in oil & gas, chemical plants, and mining operations where standard electronics cannot be deployed. The devices maintain full tracking capability while meeting explosion-proof safety requirements.

We offer battery-powered asset trackers with multi-year battery life for unpowered trailers, containers, and equipment. Solar-powered options combine solar panels with backup batteries for remote locations without grid power — used for storage tanks, construction sites, and agricultural equipment.

Yes. IPTech is device-independent — our platforms support trackers from 25+ manufacturers including Teltonika, Queclink, Meitrack, Concox, and others. If you already have installed hardware, we can integrate it into IPTrack, IPFleet, or one of our supported third-party platforms without replacing your devices.

OBD trackers plug directly into the vehicle's diagnostic port — no wiring, instant installation, and they read engine data automatically. Hardwired trackers connect to the vehicle's power system for permanent installation with tamper-proof mounting, backup battery, and additional I/O ports for sensors, relays, and accessories.

Yes. Our professional trackers support SAE J1939 (trucks/heavy vehicles), J1708, and OBD-II (passenger vehicles) protocols. They read engine RPM, fuel level, coolant temperature, odometer, diagnostic codes, and more. We also support contactless CANBUS readers for non-intrusive installation.

Yes. We support 6 integration methods: REST API, shared database, web services, file import, direct SQL, and middleware. Data flows include accident reports, utilization metrics, odometer readings, arrival/departure timings, violations, and exceptions. Both bidirectional and one-way sync are supported.

Yes. We offer both SaaS (cloud) and on-premises deployment. On-premises is used by government agencies, military installations, and organizations requiring full data sovereignty. We handle server setup, configuration, and ongoing management.

Yes. Our platform integrates with ESRI ArcGIS for spatial analytics, geofencing on enterprise maps, and asset visualization on GIS layers. This is used by utilities, government, and large enterprises that run their operations on ESRI infrastructure.

We support 7 platforms: IPFleet, IPTrack, and TrackSA (our own platforms), plus Wialon, Safee, FMSi, and Teltonika FOTA Web (third-party). If you are already on one of these platforms, we can manage, customize, and extend it. If you are migrating, we handle the transition.

WASL compliance requires a TGA-approved GPS tracker installed by a licensed provider, registered on the TGA portal. We offer pre-configured WASL bundles by vehicle type — trucks, buses under 15 seats, buses over 15 seats — with approved hardware, installation, and portal registration included.

Yes. Our SFDA compliance bundle includes temperature monitoring with BLE sensors, door status detection, and automated reporting. Continuous temperature logs with timestamps provide the audit trail SFDA requires for pharmaceutical and food transport.

Our professional trackers read real-time axle load data via the vehicle's FMS interface. You receive alerts when loads approach or exceed MOT weight limits, helping prevent overloading violations and fines. Historical weight reports support compliance documentation.

Yes. IVMS (In-Vehicle Monitoring System) is required by Saudi Aramco, SABIC, and government facilities. Our IVMS-ready trackers meet the technical specifications for speed monitoring, driver identification, and event recording required for site access.

Our MDVR systems support up to 8 cameras per vehicle — front, rear, side, cabin, and cargo area. Dashcam solutions typically use 1-2 cameras (road-facing and driver-facing). Camera count depends on the vehicle type and monitoring requirements.

Yes. Our video telematics solutions support live streaming over 4G/LTE. Fleet managers can view any camera in real time from the platform dashboard. Streaming quality adapts to available bandwidth. Event-triggered video clips are also uploaded automatically.

Yes. Our DSM (Driver Status Monitor) cameras use infrared sensors that work in complete darkness. They detect fatigue, distraction, phone use, and smoking regardless of glasses, sunglasses, or lighting conditions. Detection accuracy is maintained across all conditions.

We support capacitive fuel level sensors (installed in the tank), ultrasonic sensors (non-invasive, mounted externally), and FMS/CANBUS fuel data reading (no additional sensor needed). Capacitive sensors provide the highest accuracy for theft detection and consumption monitoring.

Yes. BLE temperature sensors can be placed in each compartment — up to 50+ sensors per trailer. Each sensor reports independently, so you can monitor different temperature zones (frozen, chilled, ambient) in a single multi-compartment trailer.

Dielectric sensing measures the electrical properties of the liquid in a tanker to automatically identify the product type — distinguishing between diesel, gasoline, water, and other liquids. This detects contamination and product switching without manual testing.

Yes. Our trackers support sensors via RS232, RS485, 1-Wire, BLE, and analog/digital I/O interfaces. If your sensor outputs a standard signal, we can integrate it. For non-standard sensors, our engineering team designs custom interface boards.

Yes. Our mobile installation teams operate across Saudi Arabia. We handle professional vehicle wiring, tamper-proof mounting, antenna placement, and post-install verification. Installation is available for single vehicles or large fleet rollouts.

Yes. Our consultation team provides technical evaluation of tender requirements, feasibility assessment, solution design, and bid documentation support. We have experience with government and enterprise tenders across Saudi Arabia.

Yes. We provide operator training, administrator training, and API developer workshops. Training is available on-site at your location, remotely via video conference, or as self-paced documentation. Training covers platform operation, alert configuration, reporting, and API integration.

Yes. Our in-house engineering team designs custom electronics — interface boards, hazardous-area enclosures, sensor adapters, and specialized mounting hardware. This is used when off-the-shelf components do not meet specific project requirements.

Yes. We offer white-label platforms, API access, and technical mentorship for startups. You can run your own branded tracking service on our infrastructure, with access to our hardware catalog and engineering support.

Our trackers detect jamming by monitoring GPS signal quality, satellite count, and signal-to-noise ratios. When jamming is detected, the tracker sends an alert with last known position via cellular (or satellite if available). Some models also switch to cell tower triangulation during GPS outage.

Yes. Authorized users can send a remote immobilization command that cuts the starter circuit — the vehicle cannot be restarted once the engine is turned off. This is used for stolen vehicle recovery and unauthorized use prevention. Safety interlocks prevent immobilization while the vehicle is moving.

Driver identification via iButton, RFID card, BLE beacon, or fingerprint reader. The engine will not start unless an authorized driver is identified. Unauthorized start attempts trigger alerts with GPS location and timestamp.

Yes. Dedicated trailer trackers detect when a trailer is disconnected from the tractor unit. Door sensors monitor cargo access. Smart locks prevent unauthorized opening. All events are timestamped and geolocated for a complete security audit trail.

Yes. Our ADAS solutions provide forward collision warnings, lane departure alerts, and headway monitoring. The system uses a forward-facing camera with AI processing to detect hazards and alert the driver in real time, reducing accident risk.

Field workers, lone workers, construction site personnel, warehouse staff, delivery drivers, school students, event visitors, and VIP escorts. Tracking methods include personal GPS trackers, smart watches, BLE beacons, and mobile apps — chosen based on the environment and use case.

Multiple methods: RFID card tap, BLE beacon detection (automatic when student boards), QR code scan, or biometric (fingerprint). Parents receive real-time notifications when their child boards and exits the bus. The system also alerts if a student remains on the bus after the route ends.

Man-Down detection uses accelerometer data from a personal tracker to detect when a worker has fallen, lost consciousness, or remained motionless for too long. It triggers an automatic SOS alert with GPS coordinates to emergency contacts and dispatch centers. Used for lone workers in remote or hazardous locations.

BLE beacons on personnel are detected by gateway trackers at muster points during evacuation. The system instantly shows who has reached the muster point and who is still unaccounted for — replacing slow manual headcounts with real-time digital verification. ATEX-certified devices are available for hazardous sites.

Pharmaceuticals (vaccines, biologics), food and beverages (frozen, chilled, ambient), cosmetics, flowers, and organ transport. Each product type has different temperature thresholds — our system supports custom alert ranges per zone, per product, per delivery.

Yes. Magnetic door sensors detect every opening and closing event with timestamps and GPS location. This creates an audit trail showing exactly when and where the cargo was accessed — required for regulatory compliance and theft investigation.

Yes. The Smart Driver Portal displays real-time temperature readings from all compartments on the driver's mobile device. The driver receives alerts if temperature deviates from the set range and can take corrective action (check doors, adjust refrigeration) before the cargo is damaged.