Privacy Policy

At "IPTech", we are committed to protect your privacy and to develop technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide you with services that you request, and this statement of privacy explains the collection and use of data in such situations.

"IPTech" is a privately owned brand. "IPTech" is registered in the Kingdom of Saudi Arabia and operates globally through resellers and dealers. This document sets out the privacy policy of "IPTech". This policy explains how "IPTech" and its affiliated companies ("we", "us", "our") use your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or email address and is generally referred to throughout this policy as "your information"). It applies to personal information collected from you.

We collect your information firstly, when you give it to us (for example, when you register for our services using our registration services). In general, we use the information you provide us with in order to enable you to use our applications and services, to process requests, to enter you for promotions which you have freely wished to enter, to identify your personal preferences and to match your needs with relevant services or products. The information you provide us with via online registration is used to provide you with access via your user name and password to our website, to sign up and to receive newsletters.

We (and if applicable, our partners or other trusted third parties) use, after obtaining your prior consent, your information for certain marketing, market research, analysis and related purposes. It is up to you to share your information with us (how much or how little information) and to allow us to use your information for these purposes. Our on screen notices will generally ask for your explicit permission to contact you for such additional purposes.

The purposes are mainly:

• To communicate with you from time to time by email and (where you provide us with those details either via the website or elsewhere) by mobile (using SMS or, if your mobile device permits, EMS or MMS messages or similar technologies) and occasionally by post, with information, offers and other material which may interest you;
• To make your information available from time to time to trusted partners and third parties, for the same purposes as above;
• To conduct market research, for example to ask you to participate in a survey about topical issues, conducted by us or by our trusted partners or third parties. We will always try to inform you before you participate in the survey, about the method of use of the information you provide us with in the survey;
• To enable us and third parties acting on our behalf to analyze your information, in a non identifying form, (generally in the form of statistics), so that we can identify trends about usage of our website(s) or services and improve them.

Additionally, we reserve the right to access and disclose your personal information in order to (i) comply with applicable laws, to (ii) abide by the lawful requests from governments, law enforcement agencies or parties whose request we reasonably consider to be justified in connection with any allegations by any party about your abuse of our services, (iii) to operate our systems properly and/or to (iv) protect ourselves or our users.

In order to operate the Website and our services and to provide you with information about products or services that may be of interest to you, we may collect "personal information" (i.e. information that could be used to contact you directly (without using the Website) such as full name, postal address, phone number or email address), "financial information" (i.e. credit card numbers or passwords), or "demographic information" (i.e. information that you submit, or that we collect, that is not personal information or financial information; this may include, but is not limited to, zip code, postal code, hometown, gender, username, age/birth date, purchase history information, browsing history information, searching history information, registration history information, "position information" (i.e. geographic coordinates, GSM cell-id), "status information" (i.e. presence, preferred communication channel) and the content of communications between you and other members over the Website), subject to the rest of this paragraph. Demographic information is divided into two categories: 1) "non-public information", which consists of purchase history information and one-on-one communications between you and other users of the Website; and 2) "public information", which consists of all other demographic information. We recommend you not to enter personal information or financial information into your "Profile" (for example, don't use your address or password as your username, or include your name or address in your written responses), because if you do so, then it may be posted publicly on the Website, and the information will then be treated as "demographic information" that is "public information." Please note that nowhere on the Website do we knowingly collect personal information from children under the age of 18, as we require that all users represent to us that they are at least 18 years old and in the case of misrepresentation, we shall not be held in any case and for any reason whatsoever, responsible for any damage of any kind whatsoever.

On the Site, we place links to other Websites operated by other parties. Some of these other Websites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other Websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other Websites or these other Websites' business practices, and that this privacy policy does not apply to these other Websites. Consequently, the operators of these other Websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage and recommend you to review their privacy policies and remind you that we shall in no case, and for whatever reason, be responsible for their actions. You hereby irrevocably agree that you shall in no case and for any reason whatsoever hold us liable for any action undertaken by the operators of these other Websites and hereby irrevocably withdraw your right to claim for any compensation from us that may be due to you for reasons of use of your information by such operators.

We use your email address and your other personal information to help us efficiently operate the Site, to contact you in connection with your transactions and other activities on the Website (including, but not limited to, confirmation emails or important news that could affect your relationship with "IPTech", and to forward messages including messages containing status, preferences and position information to you from other "IPTech" members). Moreover, position information containing GPS coordinates and information from your Telecom Operator (GSM cell-id, name of Telecom Operator, etc.) will be collected by the Website for enrichment of the LBS (Location Based Server) / Website. These types of communications are known as "Operational Communications." In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers.

We also use personal information to send you newsletters, information, offers and other promotional materials for "IPTech" or third parties' goods or services. We attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information.

To operate the Website, including processing your transactions and supporting your activities on the Website, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. We require and force these entities not to use your information for any other purpose.

By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Website, or electing to receive communications (such as emails or magazine subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Website, you irrevocably consent and allow us hereby, to provide those third parties with your personal information. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.

In some cases, we may enter into a promotional relationship with another company in which we prominently display their brand name or trademarks on pages of the Website. These pages are known as "Co-Branded Pages" and these companies are known as "Co-Branded Companies." If the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your personal information with the associated Co-Branded Company. Co-Branded Companies may use your personal information in accordance with their own privacy policies. You will need to contact Co-Branded Companies to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such Co-Branded Companies in the same manner in which we are entitled to use and disclose any other information you submit to us. Some Co-Branded Pages may contain an action tag (also known as a Web Beacon or a 1 pixel .gif file) that a third party, such as the advertising company Avenue A, may use to read cookies that it, or its clients, may have placed on your browser at other (non-"IPTech") web sites before your visit to "IPTech". This technology is used to measure the effectiveness of advertisements on such other Websites that promote Co-Branded Pages.

Any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are, in no case and for whatever reason, responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn more about the ways in which we may share your personal information.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our retention periods are:

• Contact form submissions: 2 years from submission date, then permanently deleted
• Lead and quote request data: 3 years from last interaction, then anonymized
• AI chatbot conversation data: 90 days, then permanently deleted
• Website analytics data: governed by provider retention settings (14 months for Google Analytics)
• Newsletter subscriber data: retained until unsubscribe, permanently removed 30 days after

Under the Saudi Arabia Personal Data Protection Law (PDPL) and applicable international privacy regulations, you have the following rights:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Deletion — Request deletion of your personal data, subject to legal requirements
• Right to Data Portability — Request your data in a structured, machine-readable format
• Right to Object — Object to processing for marketing or profiling purposes
• Right to Withdraw Consent — Withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at info@iptech.com.sa. We will respond within 30 days. You may also lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).

"IPTech" web sites use "cookies" to enable you to sign in our services and to help personalize your online experience. Cookies are small text files saved to your computer and used to track user navigation around the website. Examples of the information that we collect and analyze using cookies include log-in; email address; password; the internet protocol (IP) address used to connect your computer to the internet; browser type and version; operating system and platform you use to connect; cookie number; areas of the website(s) you viewed or searched for; the Uniform Resource Locators (URLs) from or through which you visited our website(s) and from which you left it, including date and time. You can use the "Help" section of the tool bar on most browsers to change the settings on your computer, for example to notify you when you receive a cookie, or to refuse all cookies. However, some of the features of our website(s) may not work if you refuse all cookies.

We may use a third party advertising company to serve ads when you visit our website(s). This company may use information (not including your name, address, email address or telephone number) about your visit to the website(s) in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the website(s), our third party advertiser may place or recognize a unique "cookie" on your browser.

You can amend or remove information you give us via our website(s) at any time. You can remove your information from our database entirely by sending an email to care@iptech.com.sa specifying your name, the email address/ mobile phone number you used to register with us and if referring to a web registration, your user name in the email. If you only want to remove your information from our server, newsletter or other interaction with us, simply send an email to us at care@iptech.com.sa with the information above.

Alternatively, whenever we contact you, (for example to send you an email newsletter which you have requested) you will normally find an email address at the bottom of the email, which you can use to tell us if you no longer wish to receive the newsletter or other communication in question. You can amend or update your information or personal preferences at any time, or raise comments or questions about privacy issues, by sending an email to care@iptech.com.sa

"IPTech" is committed to protecting the security of your personal information. We have taken steps to ensure that your information is secure, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections that guard against unauthorized access. You agree that, except for death and personal injury arising exclusively from indispensable (read: "but for"- rule) intentional act (excluding negligence) on the part of "IPTech" we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with this contract or the use or performance of the Service or related Website, including and without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary loss even where we have been advised of the possibility of such loss or damage. In the event for whatever reason any (of these) liability(ies) should occur "IPTech" liability will be limited to the maximum of $500,- or the equivalent of this amount in Euro.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

When we and/or our merchant providers transmit highly confidential information (such as a credit card number or password) over the internet, we and/or our merchant providers protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In the unlikely event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of. By accepting these Terms and Conditions you allow us to transfer your information as part of any assets sold or disposed of.

Our website features an AI-powered chatbot to help you find products, solutions, and information. When you use the chatbot, the following applies:

• Your messages are processed by a third-party AI service (Anthropic) to generate responses. Messages are sent to their API in real time.
• Chat conversations may be stored locally on your device for continuity. We do not store chat transcripts on our servers unless you submit a lead form.
• If you choose to share your name, email, or other contact information through the chat, this data is stored in our CMS for follow-up purposes.
• Your conversations are not used to train AI models. Anthropic's API usage policies govern data handling on their end.
• The chatbot is optional. You can close it at any time and contact us directly via phone, email, or the contact form instead.

For more information about how Anthropic handles data, please refer to their privacy policy.

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this statement, we will revise the "last updated" date at the bottom of this statement. Further we will try to email you if there are any changes to this policy that materially affect how we use your information. However, we encourage users to be responsible about their privacy and to check this policy from time to time and to update their preferences.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@iptech.com.sa
Phone: +966 50 590 3669